Effective Date: June 2026

This Payment & Refund Policy applies to all services provided by Third Eye Solutions (“Company”, “we”, “our”, or “us”). As our services are custom, project-based, and delivered on a service basis rather than as pre-packaged products, this policy explains how payments, cancellations, and refunds are handled.

Payment Terms

• All services require a non-refundable advance payment before work begins. The advance covers initial planning, strategy development, and resource allocation.
• The remaining balance is payable as per the schedule agreed upon in the project proposal or service agreement (e.g., milestone-based, monthly retainer, or on project completion).
• Payments can be made via bank transfer, UPI, or any other method mutually agreed upon.

Cancellations by the Client

If a client wishes to cancel a project after work has commenced:

• Charges will be assessed based on the work completed and resources allocated up to the point of cancellation.
• Any remaining, unutilised portion of the advance payment (if applicable) will be refunded within 7–10 business days of the cancellation request being confirmed in writing.

Cancellations by Third Eye Solutions

If we are unable to deliver the agreed services for any reason, clients will receive a full refund of any unworked or undelivered portion of the payment made.

Non-Refundable Items

The following are non-refundable, as they represent costs incurred on the client’s behalf or work already completed:

• Amounts spent on third-party services on the client’s behalf, including but not limited to advertising spend (Google Ads, Meta Ads), domain registration, hosting, or software/tool subscriptions
• Work and deliverables already completed and approved by the client at the time of cancellation

Retainer & Ongoing Services

For monthly retainer-based services, cancellation requires written notice as per the agreed notice period in the service agreement. Fees for the current billing cycle are non-refundable once work for that cycle has commenced.

How to Request a Refund or Cancellation

To request a cancellation or refund, please contact us in writing at:

Email: info@thirdeyesolutions.co
Phone: +91 96193 36316

Refund requests will be reviewed and responded to within 3–5 business days, with approved refunds processed within 7–10 business days thereafter.

Changes to This Policy

We may update this Payment & Refund Policy from time to time. Any changes will be posted on this page.

Third Eye Solutions
Mira Road East, Mumbai, Maharashtra, India – 401107